International User Experience Research & Consulting

Our roots are German, our reach is global

Since 2000, eResult GmbH offers tailor-made market research and consulting services for all kinds of applications: web, intranet, software, mobile, and consumer electronics.

4 locations across Germany - Göttingen, Hamburg, Cologne, Frankfurt am Main
+14 Years User Experience knowhow
20 User Experience Consultants
+90 Usability Studies per year
+200 Satisfied clients
60.000    Online Access Panel members (DACH, German speaking members only)


We find answers to our clients’ questions and develop customised solutions in all stages of the product lifecycle: 

  • requirements analysis
  • concept development and prototyping
  • evaluation and optimization 
  • continuous success monitoring

Your personal contact

Martin Beschnitt
Managing Director & Senior User Experience-Consultant
+49 221 4675 8951

We mean business

We are a full-service user experience agency with 100% of our revenue generated in the areas of usability, user experience and online market research. Through many years of project work for renowned clients we built substantial and versatile expert knowledge in the field of User Experience. Additionally, we work on applied and international baseline studies.  Continuously training our multinational employees is a cornerstone of our expertise.

We help you figure out how to make your product work for your customers. We create custom solutions  to enhance customer satisfaction and conversion, and offer methodological and empirical consulting. With a range of services  including user studies,  recruitment, conception, evaluation and more, we can give you the guidance you need to set your product apart.

We do international UX research

Conducting user research in international markets of interest uncovers important linguistic, cultural, and societal variables. Thus, different usage patterns impacting the user experience and acceptance of products by their intended users are discovered. Every market has its own unique requirements that need to be understood and addressed.

Together we develop an appropriate mix of methods depending on the kind of project you are planning. We deliver precise insights into how different markets work, what requirements local clients and website visitors have, what their cultural peculiarities are, and what effects those have on the design and usage of your product. Geared towards your company and goals we create guidance that aims to optimise your product - for your users and the success of your business.

Looking for a partner for your project in Germany?

eResult offices in Germany: Hamburg, Cologne, Frankfurt, Göttingen

If you want to make sure that your product or service is optimally designed for the German-speaking market we will be happy to be your German partner in your international project.

Our team of 20 highly qualified user experience professionals is located across four locations in Germany to provide our clients with individual services. If necessary we can also conduct studies in any other German city.

Our experts publish the latest knowledge, trends and insights from the areas of usability, user experience and online market research on www.usabilityblog.de, the largest German usability and user experience knowledge platform.

Are you planning an international project?

Usability Smile Union

Since 2004, we conducted user research studies in over 25 countries on all six continents. We built a body of cultural knowledge that we can bring to projects before testing begins.

With our widespread international network of UX partners we can offer you user research first hand.

  • We provide international research management and can co-ordinate multiple research agencies for testing.
  • We promise flawless inter-agency communication through standardised infrastructure, tools, methods and processes.
  • Projects are conducted by highly qualified interviewers and UX consultants.
  • We conduct intensive training of interviewers and recruiters at the location.
  • Interviewers are briefed and dry runs are executed before the actual test.
  • Contact people are fluent and proficient in English.

Our full-service portfolio

  • Requirements analysis
  • Competitor analysis
  • Conversion rate optimization
  • IA optimization
  • Ethnographic studies
  • International research
  • Concepts & Prototyping
  • Mobile UX
  • Landing page optimization
  • Workshops and seminars

 

 

 

  • Card Sorting
  • Expert reviews
  • Eye tracking
  • Focus groups
  • Online surveys
  • Personas
  • Usability tests
  • Web analytics
  • And more...

 

 

What our clients say

“In 2010 we conducted our first international user experience study with eResult. Throughout the years, eResult proved to be a reliable partner that understood our needs and objectives and implemented these very effectively. eResult‘s good connections to internationally renowned research and consulting agencies, their internal know-how and overall service (organisation of tests, evaluation and interpretation) are very helpful for our work.“

Dominik Sibum
Project Manager User Experience
bonprix Handelsgesellschaft mbH

„During the international re-design, and while conducting other studies concerning the user centred design of our corporate website we always felt well-advised by eResult. The consultants have all the necessary methodological knowhow as well as the technical understanding for our complex products. Together, we are able to bring our products to maturity through optimisation based on precise recommendations for action.”

Thomas Ziesing
Corporate Translation Process Manager
Endress+Hauser Instruments International AG

We'd love to hear from you

Martin Beschnitt
+49 221 4675 8951